Back to News
Practice Activity: May
Posted or Updated on 20 Jul 2023
- Total number of calls to surgery: 6,591 (down 725 from 7,316)
- Number of calls answered within two minutes: 581 (down 155 from 736)
- Number of calls abandoned: 1,538 (down 1,929 from 3,467)
- Items issued via prescription: 16,259 (up 1,523 from 14,736)
- Referrals made: 417 (up 34 from 383)
- Fit notes issued: 150 (up 5 from 145)
- Administrative communications issued (letters/emails): 2,101 (up 223 from 1,878)
- Text messages sent and received: 382 (up 12 from 370)
- Total digital requests submitted to practice: 575 (down 74 from 649)
- Appointments - total: 2,298 (up 52 from 2,638)
- Appointments - seen: 2,191 (up 81 from 2,110)
- Appointments - DNA: 107 (down 29 from 136)